1/2 CE Training Hour
The skill of listening is one that's difficult to acquire, difficult to use, but one of the most valuable skills we can possibly learn and use, in and out of the workplace. This training session will teach why it's important to listen well, how to avoid distractions, how to stay engaged in what someone is saying, and how to get the most out of a conversation through good listening skills.
Goals & Objectives
The participant will be able to define engaged listening.
The participant will identify reasons why people don’t listen or have difficulty listening.
The participant will identify techniques and skills to become an engaged listener.
The participant will gain an understanding of how to respond to others in different types of situations and conversations.
Amy Morgan, MSC, CFRC(D), CPSL-T(D), TECC-LEO
CEO / Founder - Academy Hour, LLC
Developer/Creator: Certified First Responder Counselor / Certified Peer Support
Master’s of Science in Counseling, Bachelor’s of Science in Behavioral Sciences
Former Training Officer for Oklahoma State Bureau of Investigation
Mental Health Instructor - Justice Clearinghouse
Tactical Emergency Casualty Care – Law Enforcement Officer (TECC-LEO) certified / NAEMT
Advisory Board member – Warrior’s Rest Foundation
Advisory Board member – Fire Captain Ryan J. Mitchell’s First Responders Behavioral Health Support Program
Mental Health Advisor – Blue H.E.L.P.
Survivors of Blue Suicide (C.O.P.S. Org.) Wellness Support Staff Member
Critical Incident Stress Management (CISM) Individual Interventionist
Instructor - International Public Safety Association
Instructor - International Association for Directors of Law Enforcement Standards & Training (IADLEST) / FirstForward / Envisage
PoliceOne.com /Lexipol contributing author
Peer Support & Debriefing Partner, Warriors Rest Foundation
Guardian RFID (Corrections) contributing author and YouTube channel contributor
Author of therapy resource workbooks & training curriculum
Certified trainer: ASIST-Applied Suicide Intervention Skills Training
Certified trainer: QPR-Question Persuade Refer
CPI Non-Violent Physical Crisis Intervention Trainer
Mensa USA & Mensa Oklahoma member achievement