$35 USD

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Conflict Resolution & Mediation

1 NBCC training hour

Course Description

Conflicts are typically caused by different people having different goals, and not knowing how to work together for a resolution that everybody can live with. This 1-hour training course discusses the causes of conflict, the effect of different personalities on conflict and crisis, how to come together towards agreements, negotiating without anger or heightened emotions, and mediating towards mutual solutions.

Goals & Objectives

1.The student will gain an understanding of the primary psychological reasons behind conflict;

2.The student will be able to identify steps to resolving conflict using therapeutic mediation techniques;

3.The student will learn the steps to begin a mediation, resolve conflict throughout, and bring a conflict to an agreement.

4.The student will learn the impact of conflict on one’s mental health and on one’s view of others.

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Your Presenter: 

Amy Morgan, MSC, CFRC(D), CPSL-T(D), TECC-LEO

  • CEO / Founder - Academy Hour, LLC
  • Developer/Creator: Certified First Responder Counselor / Certified Peer Support
  • Master’s of Science in Counseling, Bachelor’s of Science in Behavioral Sciences
  • Former Training Officer for Oklahoma State Bureau of Investigation
  • Mental Health Instructor - Justice Clearinghouse
  • Tactical Emergency Casualty Care – Law Enforcement Officer (TECC-LEO) certified / NAEMT
  • Advisory Board member – Warrior’s Rest Foundation
  • Advisory Board member – Fire Captain Ryan J. Mitchell’s First Responders Behavioral Health Support Program
  • Mental Health Advisor – Blue H.E.L.P.
  • Survivors of Blue Suicide (C.O.P.S. Org.) Wellness Support Staff Member
  • Critical Incident Stress Management (CISM) Individual Interventionist
  • Instructor - International Public Safety Association
  • Instructor - International Association for Directors of Law Enforcement Standards & Training (IADLEST) / FirstForward / Envisage
  • PoliceOne.com /Lexipol contributing author
  • Peer Support & Debriefing Partner, Warriors Rest Foundation
  • Guardian RFID (Corrections) contributing author and YouTube channel contributor
  • Author of therapy resource workbooks & training curriculum
  • Certified trainer: ASIST-Applied Suicide Intervention Skills Training
  • Certified trainer: QPR-Question Persuade Refer
  • CPI Non-Violent Physical Crisis Intervention Trainer
  • Mensa USA & Mensa Oklahoma member achievement

 -------------------------------------

Your Presenter: 

Amy Morgan, MSC, CFRC(D), CPSL-T(D), TECC-LEO

  • CEO / Founder - Academy Hour, LLC
  • Developer/Creator: Certified First Responder Counselor / Certified Peer Support
  • Master’s of Science in Counseling, Bachelor’s of Science in Behavioral Sciences
  • Former Training Officer for Oklahoma State Bureau of Investigation
  • Mental Health Instructor - Justice Clearinghouse
  • Tactical Emergency Casualty Care – Law Enforcement Officer (TECC-LEO) certified / NAEMT
  • Advisory Board member – Warrior’s Rest Foundation
  • Advisory Board member – Fire Captain Ryan J. Mitchell’s First Responders Behavioral Health Support Program
  • Mental Health Advisor – Blue H.E.L.P.
  • Survivors of Blue Suicide (C.O.P.S. Org.) Wellness Support Staff Member
  • Critical Incident Stress Management (CISM) Individual Interventionist
  • Instructor - International Public Safety Association
  • Instructor - International Association for Directors of Law Enforcement Standards & Training (IADLEST) / FirstForward / Envisage
  • PoliceOne.com /Lexipol contributing author
  • Peer Support & Debriefing Partner, Warriors Rest Foundation
  • Guardian RFID (Corrections) contributing author and YouTube channel contributor
  • Author of therapy resource workbooks & training curriculum
  • Certified trainer: ASIST-Applied Suicide Intervention Skills Training
  • Certified trainer: QPR-Question Persuade Refer
  • CPI Non-Violent Physical Crisis Intervention Trainer
  • Mensa USA & Mensa Oklahoma member achievement