$20 USD

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Customer Service

1/2 (.5) CE hour

Description of the course:

Exceptional customer service makes us return to a business more than anything else will. Unfortunately, it sometimes seems like the customer is low priority, which leaves consumers with a negative take-away of their experience. This multi-session course teaches the importance of good service, and the effect it has on the employee, the customer and the business. Also covered are service attitudes, methods, and standard practices for being your best in a service role.

The goals and objectives for this training course are as follows:

The participant will identify why customer service is important in any business

The participant will gain an understanding to why negative customer service exists

The participant will identify specific, quality practices for implementing good customer service in business

The participant will evaluate their own positivity and outlook on life in order to understand how positivity relates to good customer service

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Amy Morgan, MSC, CFRC(D), CPSL-T(D), TECC-LEO

CEO / Founder - Academy Hour, LLC
Developer/Creator: Certified First Responder Counselor / Certified Peer Support
Master’s of Science in Counseling, Bachelor’s of Science in Behavioral Sciences
Former Training Officer for Oklahoma State Bureau of Investigation
Mental Health Instructor - Justice Clearinghouse
Tactical Emergency Casualty Care – Law Enforcement Officer (TECC-LEO) certified / NAEMT
Advisory Board member – Warrior’s Rest Foundation
Advisory Board member – Fire Captain Ryan J. Mitchell’s First Responders Behavioral Health Support Program
Mental Health Advisor – Blue H.E.L.P.
Survivors of Blue Suicide (C.O.P.S. Org.) Wellness Support Staff Member
Critical Incident Stress Management (CISM) Individual Interventionist
Instructor - International Public Safety Association
Instructor - International Association for Directors of Law Enforcement Standards & Training (IADLEST) / FirstForward / Envisage
PoliceOne.com /Lexipol contributing author
Peer Support & Debriefing Partner, Warriors Rest Foundation
Guardian RFID (Corrections) contributing author and YouTube channel contributor
Author of therapy resource workbooks & training curriculum
Certified trainer: ASIST-Applied Suicide Intervention Skills Training
Certified trainer: QPR-Question Persuade Refer
CPI Non-Violent Physical Crisis Intervention Trainer
Mensa USA & Mensa Oklahoma member achievement